Frequently Asked Questions

Frequently Asked Questions

Are bulbs included?

Bulb inclusion varies by product. Please check the product details page before placing your order.

Can the hanging height be adjusted?

Many of our pendant lights feature an adjustable cord or cable. The available adjustment range is listed in the dimensions section of each product page.

Are your lights dimmable?

Dimming compatibility depends on the fixture, bulb type, driver, and wall control used. Please refer to the exact product specification for guidance before purchasing a dimmer.

Do I need an electrician?

Yes — hardwired fixtures must be installed by a qualified electrician in accordance with your local electrical codes and regulations.

Will the fixture work in my country?

Please verify the voltage rating, bulb base type, certification marks, and hardwiring requirements shown on the product page before ordering to ensure compatibility with your local standards.

How do I report damage?

Contact us as soon as possible with your order number and clear photos of the outer packaging, shipping label, and the affected item. We'll work quickly to make it right.