Refund policy

Return & Refund Policy

We offer a 30-day return policy. This means that you have 30 days after receiving your order to request a return.

Return eligibility

To qualify for a return under our voluntary 30-day return policy, the item must be:

  • In the same condition in which it was received

  • Unused, uninstalled, and not connected to an electrical supply

  • Unmodified and free from scratches, damage, or signs of use

  • Returned with all original hardware, accessories, manuals, and components

  • Returned in its original packaging

  • Accompanied by a receipt or other proof of purchase

You may open the packaging to inspect the product. However, products that have been installed, wired, altered, assembled in a way that causes damage, or returned with missing components may not qualify for a refund under our voluntary return policy.

Your statutory consumer rights are not affected by this policy.

How to request a return

To request a return, contact us at:

huangxingjie7381@gmail.com

Please include:

  • Your order number

  • The name of the item you wish to return

  • The reason for the return

  • Photos of the item and packaging if the product is damaged, defective, or incorrect

Returns must be approved before they are shipped. Items sent to us without first requesting and receiving return authorization may not be accepted.

Approved returns must be sent to:

LSTHOME Returns
No. 186 Junlan Road
Tianlian Village, Jun’an Town
Shunde District, Foshan City
Guangdong Province, China
Postal Code: [528300]
Recipient: [xinjie huang]
Telephone: [86 18925970004]

Please do not send a return until you have received confirmation and complete return instructions from us.

Return shipping costs

For returns caused by a change of mind, ordering the wrong size, finish, or model, or other reasons not related to a product defect or our error, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If we provide a prepaid return label for a non-defective return, the cost of the label may be deducted from the refund amount. We will tell you the amount before the return is approved.

If the item is defective, damaged in transit, or different from the item ordered, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Original shipping charges are non-refundable unless the return is caused by our error, the product is defective, or applicable law requires otherwise.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for unauthorized returns or return parcels lost in transit.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives.

Contact us promptly if:

  • The item is damaged

  • The item is defective

  • Parts or accessories are missing

  • You received the wrong product

  • The outer packaging shows significant shipping damage

Please provide your order number and clear photos of:

  • The complete product

  • The damaged or defective area

  • The outer packaging

  • The inner protective packaging

  • The shipping label

Keep all packaging materials until we have reviewed the claim. We will evaluate the issue and provide an appropriate solution, which may include replacement parts, a replacement product, or a refund.

Non-returnable items

The following items are not eligible for return under our voluntary return policy:

  • Custom-made or personalized products

  • Products that have been installed, wired, altered, modified, or damaged after delivery

  • Products returned without essential parts, accessories, mounting hardware, or packaging

  • Gift cards

  • Items clearly marked as “Final Sale,” where permitted by applicable law

These exclusions do not apply where the product is defective, incorrectly supplied, or where applicable consumer law provides otherwise.

Please contact us before purchasing if you have questions about the eligibility of a particular item.

Exchanges

The fastest way to receive a different product is to return the original item and place a new order after your return has been approved.

If an item arrives damaged, defective, or incorrect, contact us before placing another order so that we can review the issue and arrange an appropriate solution.

European Union right of withdrawal

When an order is shipped to a consumer in the European Union, the customer may have the right to cancel the purchase without giving a reason within 14 days after the final item in the order is delivered.

Our voluntary 30-day return policy does not reduce any rights available under applicable European Union or national consumer law.

EU customers may submit a withdrawal or return request through their customer account or by contacting us at huangxingjie7381@gmail.com.

For a change-of-mind return, the customer may be responsible for the direct cost of returning the goods where this was clearly disclosed before purchase. Return shipping costs for defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law.

Customers should handle products only as much as reasonably necessary to inspect their nature, characteristics, and operation. A refund may be reduced where permitted by law if unnecessary handling causes a loss in value.

Refunds

We will notify you after we receive and inspect your return. We will then confirm whether the refund has been approved.

If approved, the refund will be issued to your original payment method, normally within 10 business days after approval. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Where a shorter or different statutory refund deadline applies, we will follow the applicable legal requirement.

If more than 15 business days have passed since your refund was approved, contact us at:

huangxingjie7381@gmail.com